Support

Human help first. AI only if you want it.

Support should feel direct and obvious. If you need a real person, go straight to the team thread. If you want a fast answer, the AI helper is there as an optional shortcut, not a gate.

Human support: Primary path

First response: Team thread opens now

AI helper: Optional shortcut

Default support path

Tap once to reach the human support team

Keep the issue in one thread and let the team update you there instead of scattering the conversation.

Primary action

This is the clearest path when you need real help from the team.

human first

Direct lane

Talk to support team

Open the human support thread right away, keep the conversation in one place, and let the team update you there.

Open human support

Optional quick-answer lane

Best when you want a fast answer before or while waiting on the team.

optional

AI helper

Get a quick AI answer

Use the AI helper when you want an immediate suggestion, draft, or how-to without leaving the support flow.

Open AI helper

Support lanes

Pick the lane that fits what you need right now.

separate lanes

Urgent blocker

Need a real person before a call or before you can keep moving.

Reimbursement review

Request review, log 15 sets, confirm 5 live trainings, and keep status inside the team thread.

Normal support

Questions, account issues, or anything needing team context.

Quick AI help

Fast draft, answer, or suggestion when you do not need a human first.

Talk to support team

Go straight to the human support thread. No AI wall, no extra gate.

Request reimbursement review

Open the same team thread, submit your 15 sets + 5 live trainings status, and keep the reimbursement decision visible there.

Get a quick AI answer

Use this when you want a fast suggestion, draft, or how-to while the team stays available.