Open rescue candidates
5
Members currently showing aged support, priority support, or pending coaching.
Salesfamily
Admin workspace
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Rescue command board.
Live rescue cases only. This board now pulls from real support aging, priority flags, and pending coaching instead of named sample cases.
Critical support
0
Priority-tagged support threads that can turn into rescue work fast.
Aged threads
2
Threads that have sat too long without clean resolution.
Pending reviews
1
Members still waiting on a coaching response.
Logan Kehoe test
sales-family · logan@salesfam.org · last activity May 20, 6:18 PM
No support thread yet
Why this is on rescue watch
Pending coaching or support pressure is visible, but the member has not yet written a clear latest message.
Next move
Review the pending coaching queue and make the next owner action explicit.
hermes-qa-signup-20260519a
normalAged supportsales-family · hermes-qa-signup-20260519a@salesfam.org · last activity May 19, 11:57 PM
Waiting on team · 1 msgs
Why this is on rescue watch
Hermes QA support test from newly created account hermes-qa-signup-20260519a@salesfam.org. Testing whether support messages persist and appear on admin side.
Next move
Open the thread, clear the blocker, and remove the aged/priority condition.
Hermes QA Commission
1 pending reviewssales-family · hermes-qa-commission@salesfam.org · last activity May 19, 10:20 PM
No support thread yet
Why this is on rescue watch
Pending coaching or support pressure is visible, but the member has not yet written a clear latest message.
Next move
Review the pending coaching queue and make the next owner action explicit.
Member
normalAged supportsales-family · hermes-qa-support-test@salesfam.org · last activity May 19, 9:26 PM
Waiting on team · 1 msgs
Why this is on rescue watch
Hermes QA support-thread persistence check from production. Please ignore this test message.
Next move
Open the thread, clear the blocker, and remove the aged/priority condition.
logan.fulltesting
sales-family · logan.fulltesting@example.com · last activity May 14, 3:44 AM
No support thread yet
Why this is on rescue watch
Pending coaching or support pressure is visible, but the member has not yet written a clear latest message.
Next move
Review the pending coaching queue and make the next owner action explicit.